Job Listing Description

Software Development Support Engineer, Alpharetta, GA 30004


PDS Tech, Inc. is seeking Software Development  Support Engineer, Alpharetta, GA 30004.Contact Elisabeth Laspe for details. 314-669-8020 
12 month contract with possible extensions. Must be a US Citizen, have a Green Card OR EAD Card to qualify. No C2C

The Senior Support Engineer is responsible for the research, installation, implementation, and ongoing management of our production infrastructure, architecture and application. This position is NOT about solving client reported issues but proactively looking at issues in a proactive, overarching manner and making recommendations for change based on trends.

Principal Duties and Responsibilities:
• Serves as a proactive leader on the Payment Operations Service Quality Team
• Works closely with the internal Enterprise Technology Group as well as Development organization, specifically the System Team, to ensure that ongoing improvements are understood and prioritized correctly.
• May meet with a client’s technical team to explain our architecture and flow of the application processes and transactions and the benefit that it brings to the client and their customers
• Participates in continuous improvement efforts
May serve as a lead on improvement projects.
• Stay current on vendors' best security practices in relation to organizational requirements.
• Maintains current knowledge of relevant technologies as assigned.
• Provide timely updates to Client Requests and Incidents via Service Now

• Self-starter with sense of urgency
• Willingness to work in a team environment as well as independently and within an Agile methodology
• Experience managing technology strategy/roadmap.
• Possess good communication skills; both oral and written.
• Must exhibit good time management skills; independent decision making capability; focus on customer service.
• Ability to work with the other technical members of the team
• Education Bachelor’s Degree in a Computer Science or related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.
What you bring to the Table (must-have, required):
• 8 - 10+ years of work related experience.
This position requires a strong technical background in industry standard monitoring technologies, with the proven capability to implement and support complex environments.
• Strong knowledge of both UNIX and Windows operating systems and architecture
• Strong IT Service Management process skills are required
• Project Management and excellent Troubleshooting skills are required
• Strong Change Management Process skills are required.
• Excellent people and communication skills are required
• Experience with Service Now for Incident, Case, Problem and Change Management

Job Number: 1710072917
Job Location: Alpharetta, GA
Duration: 12 months
Input Date: 01/16/2018
Attention: Elisabeth Laspe
City, State: GREEN BAY, WI 54303
Phone: 920/499-9943
800 Phone: 800/333-1389
Fax Phone: 920/499-9067

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