Job Listing Description

HVAC Service Tech - FSS

PDS Tech is seeking Field Service Specialist/HVAC Service Technician for an open position in Topeka, KS.
In your role, you will:

This Field Service specialist will have responsibility for day-to-day activities to include monitoring scheduled appointment data; travel for on-site services; provide for program tracking and reporting for productivity and quality; investigating peculiar customer concerns, ensuring that all problems are promptly and correctly rectified.

Successful candidate will be required to efficiently and effectively operate independent of local office support (operations office located in Wichita, KS), all in coordination with program management, call center and after-hours answering service agents, and in liaison with other program field personnel. In support of program management, this position will perform field service functions, complete trainings; and, perform telephonic and on-site trouble-shooting, quality assurance, field-related customer service, and work assignment coordination.

* Evaluates and makes recommendations regarding safety, technical and productivity aspects of new opportunities consistent with product line objectives.
* Plans and implements procedures and projects that support Demand Response installation function within Westar Energy service territory.
* Recommends action, schedules, estimates, plans and manages field production to completion.
* Provides service support to customers, and supports client/customer relations through researching, writing and managing input related to client/customer issues.
* Conducts program product testing, as needed.
* Assists with inventory control for the program. Responsible for field inventory tracking and regular field reporting, including timely communication of inventory problems/needs as necessary.
* Ensures correctly completed Work Order documentation, and reports near-real-time production data. On a rotational basis with other installers, performs Primary/Alternate After-Hours On-Call duties.
* Adopts safety, quality and productivity goals of program management; communicates thoroughly with management regarding safety, technical aspects and productivity.
* Manages truck inventory of product, tools, equipment and supplies.
* Ensures all proper care, cleanliness and maintenance of company-assigned vehicle.
* Coordinates delivery of program-related HVAC-type service.
* Assists with managing product issues.
* Ensures timely and correct completed Work Order documentation.

* Supports tracking and reporting of safety, quality, and productivity data
* Coordinates customer key/access control, when applicable.
* This position may be called upon to help ensure devices and field supplies/materials are available to a subcontractor, including managing any necessary pre-assembly of devices and field supplies.
* Remains current on technical training. May be called upon to investigate customer claims.
* Adopts quality and productivity goals of program management and client.
* Performs After-Hours Support (AHS) function on a rotational basis with other technicians or contractors.
* Other duties as assigned.
  • High School Diploma plus technical training or 2-year college degree 
  • 1 - 3 years related experience 
  • 1 - 3 years HVAC service experience working for an HVAC company

Additional Skills/Requirements:

  • Computer literacy: Word, Excel, and ability to learn program specific software packages
  • Candidate should have experience working as a service technician with troubleshooting and repair experience.
  • Valid Driver's License; clean driving record Proven outstanding
  • MUST be able to work alone. (Operations office located in Wichita, KS)
  • Candidate must be able to attend Monday-Friday for 2-3 weeks of training in Wichita, KS. (Training in programs used by customer and other specifics needed to perform day to day operations)
  • Proven communications, management, customer, and client relations skills
  • Understanding of HVAC systems, energy management. 
  • Supervisory experience a plus

Job Number: 1710076289
Job Location: Topeka, KS
Duration: 6 months
Input Date: 01/22/2018
Attention: Marjorie Santiago-Marquez
Address: 11828 W CENTRAL STE 100
City, State: WICHITA, KS 67212-5129
Phone: 316/729-1800
800 Phone: 800/333-8644
Fax Phone: 316/729-1857

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