Job Listing Description

Service Desk Technician

PDS Tech, Inc. is seeking a Product Specialist in the Denver, CO area. 

Dominion Voting Systems, Inc. seeks one full time Service Desk Technician in Denver, CO. The Service Desk Technician is a customer centric role responsible for providing technical support to our Voting system customers. Support will include to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure, operating systems, software, hardware, and peripherals.
Key Responsibilities
  • Provide excellent customer service using active listening and communication skills.
  • Provide first and second level technical support, which includes centralized incident and request handling for customers with a focus on first call resolution; use best practice for incident management including detailed ticket documentation, and application of analytical skills to identify root cause and quickly determine the resolution.
  • Diagnose, triage, and escalate incidents and requests to appropriate tier 3 and tier 4 assignee and/or team. Respond to incidents, requests for service, and questions within required response times.
  • Troubleshoot and repair hardware and software issues on multiple operating systems.
  • Provide on-site and remote technical support using tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals.
  • Assist in system upgrades and maintenance, including, but not limited to, add and/or remove memory, hard drives, video cards and power supplies.
  • Responsible for configuring, provisioning and supporting various mobile devices and mobile device platforms.
  • Work to develop an understanding of standard issues and assist in the creation and maintenance of technical documentation and processes.
  • Deploy software and system images for multiple OS and hardware standards.
  • Follow Heartland company policies, procedures and standards, as aligned.
  • Performs other responsibilities associated with this position as may be appropriate and assigned.

Job Qualifications
  • Education/Certification:
  • Degree in computer science or related field preferred, or equivalent work experience.
  • At least one certification is preferred in CompTIA, Microsoft or Cisco.
  • Experience Required:
  • 2 years practical experience in an IT Support role or combination of work experience and education
  • Proven team player with outstanding interpersonal and communication (written & oral) skills.
  • Experience of cross functional working and cultural sensitivity.
  • Experience working with multiple operating systems and hardware platforms, including, but not limited to PC and MAC.
  • Active Directory administration.

Job Number: 1810080885
Job Location: Denver, CO
Duration: 12 months
Input Date: 01/25/2018
Last Updated: 06/22/2018
Attention: Shannon White
Address: P O BOX 619820
City, State: DALLAS, TX 75261-9820
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9636

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