Job Listing Description

Office (DocuCare) Level 2

PDS Tech, Inc. is seeking a candidate for Office (DocuCare) Level 2 in San Antonio, TX. 
  • Serve as the primary customer contact for equipment support and service.
  • Coordinate Move/Add/Change (MAC) process.
  • Provide on-going end user training on equipment.
  • Services Delivery Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
  • Break-fix activities account for 70% of role responsibilities.
  • Provide IP address support.
  • Perform basic equipment problem diagnosis.
  • Point of contact for equipment removal and delivery for onsite support.
  • Contact service as required 
  • Utilize client web-based applications as required to include Service Call Handling.
  • Accurate call reporting on Equipment in client designated systems.
  • Remote Service call onsite support.
  • Driving (if required for duties)
  • Download and install printer drivers on end-user equipment.
  • Perform printer mapping to PC as required.
  • Escalate printer network issues to appropriate resource Physical as well as remote device management and control Device Configuration (Enter IP address, scanning templates, User access levels.
  • Scan to File/Email, etc) Monitor/apply current software updates/patches.
  • On site contact for remote solve resolutions requiring technical expertise.
  • Client Device management as required.
  • Perform remote device monitoring and remote solve. 
  • Pro-actively manage consumables and supplies using the DOS calculator.
  • Maintain on-site operator replaceable parts inventory.
  • Collect equipment meter information and submit for billing purposes.
  • Perform Data Entry for activity and asset tracking.
  • Manage and maintain on-site parts inventory using PM4 

Education Requirements: 
Min/Preferred, Education Level Minimum: High School diploma or equivalent 

Operational technical skills: 
Lift and move up to 50 pounds
Read, write and follow basic English instructions
Customer service and communication skills
Ability to manage multiple tasks
Perform duties with minimal supervision
Basic Equipment problem solving and diagnosis per training provided
Customer problem resolution including escalation as required
Coordinate work tasks to ensure fulfillment of SOWs
Track and report account information as required
1-2 years relevant experience resolving customer and equipment printing issues
Job Number: 1710075292
Job Location: San Antonio, TX
Duration: 12 months
Input Date: 03/05/2018
Attention: Louie Turdanes
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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