Job Listing Description

Desktop Support Tech 3 Secret , San Jose, CA 95119

PDS Tech is seeking Desktop Support Tech 3 position located in San Jose,CA  95119. Contact Elisabeth Laspe for details. 314-669-8020
 12-month Contract. Must be a US Citizen. Security Clearance preferred OR the  ability to obtain clearance


  • Provides technical\warranty support for computers and associated networks.
  • To include delivery and installation of new PC's and peripherals, troubleshooting and repair of PCs, software, and related peripheral equipment.
  • Connects personal computers and terminals to existing data networks.
  • Assists and answers customer questions on the use of personal computers and enterprise networks utilizing established enterprise procedures.
  • Provides key information on Enterprise guidelines\standards to assist customers in selecting appropriate hardware\software to meet business requirements.
  • Organizes & prioritizes assigned service tickets on a daily basis using established guidelines to resolve and close service tickets within established Service Level Agreements.
  • Maintains service ticket\requests logs documenting all actions taken to include issue resolution prior to closing ticket.
  • Informs management of issues that require special intervention or handling.
  • Replaces aged devices in response to Enterprise Refresh schedule ensuring all data and authorized programs are migrated to new asset.
  • Decommissions returned systems for disposal or reuse based on equipment lifecycle and condition.
  • Demonstrates the ability to coordinate with peers within related IT support departments to troubleshoot and resolve problems.
  • As directed, executes tests on new services\products.
  •  Exhibits good communication skills, an energetic approach, and patience with customers. 


AA or other 2 year technical degree in related discipline and 4 years of related experience
. Four (4) additional years of applicable work experience may be substituted for degree requirement.
- Experienced using a COTS Incident and Service Request ticketing system.
- CompTia A+ Certification
- 2-5 years of PC technical support experience supporting large user populations.
- Proficiency in Microsoft products such as Windows 7, Windows 10, Outlook, Word, Excel, PowerPoint, Visio.
-Strong Familiarity with hardware components such as video cards, hard drives, network adapters and motherboards
- Must be able to lift up to 50 pounds
- Security Clearance preferred - ability to obtain clearance
- Proficiency in remote administration and troubleshooting of desktop PCs
- Experience in Active Directory configuring user and computer accounts
- Experience supporting VMware VDI (Virtual Desktop Infrastructure)
- Experience supporting Win10 and Bitlocker in a corporate enviornment
- HP and Dell Warranty Support Certification

Job Number: 1710078935
Job Location: San Jose, CA
Duration: 12 months
Input Date: 03/20/2018
Attention: Elisabeth Laspe
Address: 1215 FERN RIDGE PKWY STE 231
City, State: ST LOUIS, MO 63141
Phone: 314/628-9143
800 Phone: 800/472-3737
Fax Phone: 314/628-9485

Previous Listing       Next Listing
Back to Abbreviated Search Results
Back to Complete Search Results
Back to Advanced Job Search

Phone: (425) 806-5200
Fax: (425) 806-5585
ContractJobHunter is a service of:
C.E. Publications, Inc.
P.O. Box 3006, Bothell, WA 98041-3006, USA
The content of this website is Copyright 2018 C.E. Publications, Inc.